What is your rate per-word? 

We do not have a fixed per-word, or per-page rate. Rates are established on a per-project basis, based on the complexity and timetable of your specific project. If you have a project in mind, please contact us for a quote.

I need my project done by tomorrow, can you get it to me on time?

We are sometimes able to accommodate rushed projects, depending on the project and our workload at a given time. If you have a rushed project that you would like to inquire about, please contact us, and we will do our best to accommodate your needs. Please bear in mind that rushed projects carry a significant surcharge, and may be slightly less excellent than projects that we have had more time to prepare.

Do you work on retainer? 

In certain situations it is possible to retain our services for a fixed number of hours per-month. If you are interested in exploring such an arrangement, please contact us. 

Can you provide a proper invoice for VAT? 

Yes, of course.

What is an epitome, and how is pronounced?

e·pit·o·me  

/iˈpitəmē/

Noun

1. A person or thing that is a perfect example of a particular quality or type: "she is the epitome of elegance and taste".
2. A summary of a written work; an abstract.

Source: Google Dictionary Definitions